Agora uses Microsoft Azure AI as the backbone of its global real-time communication platform. By deeply integrating multiple Azure services, Agora has been able to:

• Build a secure, compliant global network: Using Azure’s global cloud infrastructure, Agora operates a real-time audio and video network that complies with data regulations across different countries and regions, ensuring secure data storage and transmission.
• Deliver low-latency experiences worldwide: Microsoft’s global infrastructure and network optimization help Agora keep end-to-end latency at the millisecond level, even for cross-regional audio and video traffic.
• Scale global coverage: With Azure, Agora expanded its service footprint from 80 to over 200 countries and regions, supporting customers almost anywhere in the world.
• Accelerate product development: By integrating Azure OpenAI and GitHub Copilot into its development lifecycle, Agora speeds up product iteration and improves operational efficiency.

Together, these capabilities help Agora reimagine real-time engagement and deliver more intelligent, stable, and scalable communication services to global customers.

Through its collaboration with Microsoft Azure AI, Agora has significantly enhanced its multilingual and AI interaction capabilities:

• Real-time translation in 140+ languages: Using Azure Speech Services for speech-to-text and text-to-speech, Agora supports accurate real-time translation in over 140 languages, improving cross-border communication and user experience.
• Multimodal customer interactions: With Azure OpenAI integrated into Agora’s Foundry Tools, the platform supports richer, AI-powered interaction scenarios, such as intelligent voice experiences and more natural, context-aware communication flows.
• Intelligent voice interactions: Large-model-powered voice capabilities help customers build smarter, more interactive applications that can understand and respond to users in real time.

These AI features help customers rethink how they design global communication experiences, making it easier to serve diverse audiences at scale.

Agora’s partnership with Microsoft directly addresses the key challenges of global expansion—compliance, security, performance, and cost of innovation:

• Global compliance and data security: Azure’s global cloud platform enables Agora to meet varying data regulations across countries and regions. Agora has achieved international certification for data security, giving customers confidence in how their data is handled.
• Expanded global reach: With Azure infrastructure, Agora extended its coverage from 80 to over 200 countries and regions, supporting customers in more markets while maintaining service quality.
• Stable performance in challenging environments: Azure’s network optimization helps Agora maintain high stability and real-time performance, even in remote areas with less reliable connectivity.
• Faster innovation and better economics: By using Azure OpenAI and GitHub Copilot instead of building all AI models in-house, Agora reduced time and cost for AI innovation. This contributed to Agora achieving its first GAAP profitability in 2024 and repositioning itself as an AI-driven real-time interaction platform.

Overall, the Microsoft partnership helps Agora reshape its global operations, balancing compliance and security with speed, scale, and ongoing AI innovation.